The influence of TQM elements towards organizational performance: A case of Universiti Utara Malaysia

Total quality management (TQM) is one of the most recognized models for operational excellence. Organizations implement this TQM strategy to enhance their overall performance and to maintain a competitive advantage. TQM elements included customer focus, leadership, continuous improvement, employee i...

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Bibliographic Details
Main Authors: Lai, Xin Ying, Radzuan, Kamaruddin
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
Online Access:http://repo.uum.edu.my/28376/1/STMLGG%2002%2030%202020%20109-111.pdf
http://repo.uum.edu.my/28376/
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