Design failure mode effect analysis and customer approach matrix: a case study in an automotive company

• Main Authors: Ahmad, Mohd Akhir, Mohd Nawi, Mohd Nasrun, Taib, Che Azlan, Mat Nor, Alias
• Format: Article
• Language: English
• Published: JARDCS 2019
• Subjects: T Technology (General)
• Online Access: http://repo.uum.edu.my/26560/1/JARDCS%2011%205%202019%20964%20968.pdf; http://repo.uum.edu.my/26560/; http://www.jardcs.org/abstract.php?id=1225

The most recent increase of product failure in the automotive industry has encouraged companies to implement quality tools such as design failure mode effect analysis (DFMEA) and customer approach matrix (CAM) to prevent the defects from occurring, and being transferred to customers. The aim of DFME...