Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator
Social insurance has an important role on delivering welfare-economics benefits to its customer in the course of occupational accidents. The increases of occupational accidents in Malaysia put stress on the social insurance to deliver a good services in order to improve its customer satisfaction. In...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
International Academic Research Journal All rights reserved
2018
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/25780/1/IARJ%204%201%202018%201-7.pdf http://repo.uum.edu.my/25780/ http://www.iarjournal.com/volume-41-2018-iarj-bt/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|