Empowering to improve submission of claim process in local shipyard, in Malaysia
This paper study about struggle faces by subcontractor in submitting their work claim due to tedious processes of verification and compilation supporting document for payment process. In order to resolve this problem, the qualitative action research study method was conducted in the shipyard to prop...
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Faculty of Science and Technology Universiti Kebangsaan Malaysia
2016
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my.uum.repo.257652019-03-13T07:26:32Z http://repo.uum.edu.my/25765/ Empowering to improve submission of claim process in local shipyard, in Malaysia Ismail, Azman Osman, Nor Hasni HD28 Management. Industrial Management This paper study about struggle faces by subcontractor in submitting their work claim due to tedious processes of verification and compilation supporting document for payment process. In order to resolve this problem, the qualitative action research study method was conducted in the shipyard to propose the best solution to overcome this issue. Subcontractor need to play active roles in getting their documentation ready while Shipyard must ensure the claim is valid for payment. Empowerment as one of Business Process Reengineering(BPR) enabler together with IT-based system being chose to overcome this issue while Action Research(AR) as a method being deploy to engage the subcontractor and shipyard staff intervention to come out with more effective solution for this problem. Faculty of Science and Technology Universiti Kebangsaan Malaysia 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/25765/1/SH%208%204%202%202016%20127%20130.pdf Ismail, Azman and Osman, Nor Hasni (2016) Empowering to improve submission of claim process in local shipyard, in Malaysia. Sains Humanika, 8 (4-2). pp. 127-130. ISSN 0126-6039 https://sainshumanika.utm.my/index.php/sainshumanika/article/view/1073 |
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HD28 Management. Industrial Management Ismail, Azman Osman, Nor Hasni Empowering to improve submission of claim process in local shipyard, in Malaysia |
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This paper study about struggle faces by subcontractor in submitting their work claim due to tedious processes of verification and compilation supporting document for payment process. In order to resolve this problem, the qualitative action research study method was conducted in the shipyard to propose the best solution to overcome this issue. Subcontractor need to play active roles in getting their documentation ready while Shipyard must ensure the claim is valid for payment. Empowerment as one of Business Process Reengineering(BPR) enabler together with IT-based system being chose to overcome this issue while Action Research(AR) as a method being deploy to engage the subcontractor and shipyard staff intervention to come out with more effective solution for this problem. |
format |
Article |
author |
Ismail, Azman Osman, Nor Hasni |
author_facet |
Ismail, Azman Osman, Nor Hasni |
author_sort |
Ismail, Azman |
title |
Empowering to improve submission of claim process in local shipyard, in Malaysia |
title_short |
Empowering to improve submission of claim process in local shipyard, in Malaysia |
title_full |
Empowering to improve submission of claim process in local shipyard, in Malaysia |
title_fullStr |
Empowering to improve submission of claim process in local shipyard, in Malaysia |
title_full_unstemmed |
Empowering to improve submission of claim process in local shipyard, in Malaysia |
title_sort |
empowering to improve submission of claim process in local shipyard, in malaysia |
publisher |
Faculty of Science and Technology Universiti Kebangsaan Malaysia |
publishDate |
2016 |
url |
http://repo.uum.edu.my/25765/1/SH%208%204%202%202016%20127%20130.pdf http://repo.uum.edu.my/25765/ https://sainshumanika.utm.my/index.php/sainshumanika/article/view/1073 |
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13.160551 |