Relationships between system quality, service quality, and customer satisfaction
Purpose: This study aims to explore the impact of system quality dimensions, namely, ease of use, accessibility, interactivity and website innovativeness on service quality (SQ) and customer satisfaction.Design/methodology/approach: The study used a quantitative approach, by using a survey method.Th...
Saved in:
| Main Authors: | , , , |
|---|---|
| 格式: | Article |
| 语言: | English |
| 出版: |
Emerald Publishing Limited.
2018
|
| 主题: | |
| 在线阅读: | http://repo.uum.edu.my/24452/1/JSIT%2020%201%202018%2073%20102.pdf http://repo.uum.edu.my/24452/ http://doi.org/10.1108/JSIT-03-2017-0016 |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|