A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education

• Main Authors: Taib, Che Azlan, Mohammed, Ahmed Hani, Iteng, Rosman, Mad Lazim, Halim
• 格式: Article
• 语言: English
• 出版: ExcelingTech Publishers 2018
• 主题: HD28 Management. Industrial Management
• 在线阅读: http://repo.uum.edu.my/24401/1/IJSCM%20l%207%202%202018%20126%20131.pdf; http://repo.uum.edu.my/24401/; http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2172

This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approa...