Transformation of An-Nur specialist hospital to improve service quality

• المؤلفون الرئيسيون: Mohtar, Shahimi, Ariffin, Ahmad Shabudin, Baluch, Nazim Hussain
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2015
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/23955/1/TC11.pdf; http://repo.uum.edu.my/23955/

The aim of this study is to have a better understanding of the effects of service quality, which will lead to patient satisfaction and behavioral intention in order to build long-term relationships with their patients. An-Nur Specialist Hospital (ASH) has been in operation for the past nine years.T...