Understanding Continuance Usage of Electronic Government Service from the Perspectives of UTAUT in the Context of Unsecured Regions

• Main Authors: Faaeq, Munadil K., Alqasa, Khaled, Faieq, AlaaK.
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/23830/1/CBMM%202017%20952%20963.pdf; http://repo.uum.edu.my/23830/

Electronic governance (EG) refers to the deployment and utilization of digital platforms to execute governmental duties and responsibilities, allowing government and private entities alike to communicate and do business on the internet. The EG procedure has also not been adequately studied within Iraqi academic circles, and only little research attention has been to it in recent times. Determinants which need to be adequately studied include social affectation, performance expectations, factors of ease, input expectations and repeated EG usage. These factors need to be studied intently to gauge the issues which determine continuous EG usage in crisis-ridden ambiences such as Iraq. This work intends to contextualize, boost comprehension and increase knowledge of Iraqi EG services with the aid of the UTAUT (Unified Theory of Acceptance and Use Technology). While 75 questionnaires were parceled out to both academic and non-academic university employees, the gathered data was processed via correlation and multiple regression analysis to single out the determinants which influence continued utilization intent of EG services in Iraq, being a conflict-prone area.The research culminated in the establishment of performance expectancy and effort expectancy as important and contributory factors to continued usage intent, while facilitating conditions and social influence emerged as non-contributory factors.This work adds to the body of available literature of continued usage intent within the Iraqi ambience, and assists makers and executors of policy to build workable platforms to boosts EG usage by Iraqis.