Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs

• Main Authors: Nisar, Qasim Ali, Imran, Asma, Othman, Noraini, Mustafa Kamil, Bidayatul Akmal, Marchalina, Leonis
• 格式: Article
• 出版: American Scientific Publishers 2017
• 主题: HD28 Management. Industrial Management
• 在线阅读: http://repo.uum.edu.my/23599/; http://doi.org/10.1166/asl.2017.9848

The purpose of this study is to examine the impact of leaders’ emotional labor strategies on leaders’ emotional exhaustion by considering the moderating role of emotional intelligence.Study is longitudinal, descriptive and quantitative in nature.By following emotional labor theory, theoretical frame...