Hubungkait di antara prestasi perkhidmatan dan kepuasan pelanggan PKU di UUM

• Main Authors: Basir, Muhammad Muhsin, Cheah, Julia Kin Yee, Ramli @ Ab Ghani, Nur Hapizan, Ismail, Nurul Hidayah, Khashim, Siti Zulaika, Iteng, Rosman
• Format: Conference or Workshop Item
• Language: English
• Published: 2017
• Subjects: RA Public aspects of medicine
• Online Access: http://repo.uum.edu.my/22697/1/STML%E2%80%93Go%20Green%202016%20968%20975.pdf; http://repo.uum.edu.my/22697/; http://stmlportal.net/stmlgogreen2016/pdf/p968.pdf

This research is to study to investigate the relationship between service performance of PKU UUM and customer satisfaction.A total of 200 respondents were randomly selected.A collection of questionnaires were handed out and with the use of the internet as well.This questionnaire is based on the SER...