To what extent does manager’s leadership style influence hotel front liners to become customer-oriented? A study in Malaysian small and medium sized budget hotels

• Main Authors: Mohd Noor, Nor Azila, Chowdhury, Mohammed Shamsul, Jamaludin, Siti Noratisah, Muhammad, Azli, Abdul Rahman, Maria
• Format: Article
• Language: English
• Published: International digital organization for scientific information (IDOSI) 2011
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/21261/1/WASJ%20%2014%201%202011%2092%2097.pdf; http://repo.uum.edu.my/21261/; https://www.idosi.org/wasj/wasj14(1)2011.htm

This research seeks to examine a relationship between manager's leadership style and customer orientation behavior of the front line employees. Customer-orientation behavior has been defined as the employee's tendency or predisposition to meet client's need in the job context and has...