Applying six sigma-process capability in predicting users satisfaction for excellence library service decision making

• 第一著者: Taib, Che Azlan
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2016
• 主題: HD28 Management. Industrial Management; Z719 Libraries (General)
• オンライン･アクセス: http://repo.uum.edu.my/20711/1/UMTAS%202016%201%2021.pdf; http://repo.uum.edu.my/20711/

Six Sigma (6s) refers to a set of tools and methodologies developed to focus on reducing process variation and improve process capability . The main concept or cornerstone of 6s is the normal probability distribution, and sigma represents the standard deviation, which is a measure of the variability...