The relationship between service quality and customer satisfaction in hotel industry: EDC Hotel, UUM

• 主要な著者: Abdul Halim, Nur Farah Atikah, Ismail, Nur Rohaiza, Azmee, Maizatul Haswanina, Abd.Hadi, Nor Diana, Nik Man, Nik Azmi, Abidin, Rahimi
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2015
• 主題: TX Home economics
• オンライン･アクセス: http://repo.uum.edu.my/19373/1/STMLgogREEN%202015%20864_873.pdf; http://repo.uum.edu.my/19373/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

The purpose of this study is to empirically examine the relationship between service quality and customer satisfaction in EDC Hotel, UUM. In recent years, the management of the hotel is obliged to provide services that meet customer satisfaction in their performance.Through the study of problem sta...