An application Kano model to measure student satisfaction on the provision of infrastructure DPP Bank Muamalat

• Main Authors: Taib, Che Azlan, Ismail, Norhasniza
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/19273/1/STMLgoGreen%202015%200364_371%20%281%29.pdf; http://repo.uum.edu.my/19273/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

This study is about the level of satisfaction infrastructure toward student at Student Resident Hall (DPP). DPP Bank Muamalat will be chose for this study at Universiti Utara Malaysia.The objectives of this study are to measure satisfaction toward student on the provision of infrastructure DPP Bank Muamalat by using Kano model. Besides that, this study also purposed to identify the critical infrastructure required by students DPP Bank Muamalat and lastly identify infrastructure that have suffered damage and give suggestion or opinion to solve it.Futhermore, in this study, all the information or data which will be answer by student at DPP Bank Muamalat as a whole inhabited by the female students only.So that, the data will collect go through the distribution of questionnaire. Furthermore, the results of this survey on behalf of the DPP will gain knowledge and can be used as a reference to the DPP and universities and to take a more pro-active in resolving, also students can express their desire with giving suggestions or ideas about improvements in the infrastructure required for a student accommodation.From this study, hopefully this study can be as a benchmark for the management to improve their quality of infrastructure in DPP Bank Muamalat.