Infrastructure and core quality management practices in higher education performance

• Main Authors: Mohammed, Ahmed Hani, Taib, Che Azlan, Nadarajan, Santhirasegaran
• Format: Article
• Language: English
• Published: ExcelingTech Publishers 2016
• Subjects: H Social Sciences (General); TS Manufactures
• Online Access: http://repo.uum.edu.my/19160/1/Full%20Article%20Vol%205%20Issue%202%202016.pdf; http://repo.uum.edu.my/19160/; http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/1210

The literature differs by choosing the quality management practices depending on the organization's activities or the type of sector. Meanwhile, there is a differentiation in selecting the best practices, even in the same sector. Malcolm Baldrige National Quality Award has resonated with researchers as the best practices that can conform to the higher education activities. Moreover, the literature discusses the impact of quality management practices on performance through being divided into Core and infrastructure practices. This study proposes methodological framework to discuss any of these practices concerned with the Core-QMPs or Infrastructure-QMPs, influencing the possible relationship between Infrastructure QMPs, Core QMPs, and organizational performance in a clear signal that it has not been studied before, especially in Higher Education context. This study considered a starting point for further studies that related to Infrastructure and Core QMPs in Higher Education