The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes

• Main Authors: Daskin, Mustafa, Arasli, Huseyin, Kasim, Azilah
• 格式: Article
• 出版: Inderscience Enterprises Ltd. 2015
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://repo.uum.edu.my/18709/; http://doi.org/10.1504/IJMP.2015.073492

This empirical study aims to investigate the effects of management commitment, intrinsic motivation, and nepotism on job satisfaction, affective commitment, and quit intention of hotel frontline employees in a service setting in North Cyprus. PLS-SEM was used to analyse the hypothesised relationship...