The impact of emotional intelligence on job satisfaction of nurses in Malaysia

• Main Authors: Mat Saad, Zarina, Ahmad Marzuki, Najib
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: BF Psychology; RT Nursing
• Online Access: http://repo.uum.edu.my/18556/1/ICAW%202013%201-12.pdf; http://repo.uum.edu.my/18556/

Roles of nurses are undeniably significant in providing healthcare services to patients together with other healthcare professionals.According to current census, Malaysia has more than 78 thousand registered nurses working at the government and private hospitals.However, our country is still in short of trained nurses every year.The small wage and job dissatisfaction seem to be among the main factors of early retirement and job migration.According to recent findings, emotional intelligence can also affect an individual's perception towards job satisfaction.Hence, the study aims to identify the levels of job satisfaction and emotional intelligence of nurses, to examine the relationships between job satisfaction and emotional intelligence; and also to predict the most dominant dimension of emotional intelligence that can affect job satisfaction.Therefore, a study had been conducted in four government hospitals. A quantitative method was utilized and 383 female nurses were involved.The Job Descriptive Index (JDI) by Smith, Kendall and Hulin (1969) and the Bar-On Emotional Quotient Inventory: Short (EQ-i:S) by Bar-On (1997) were used.The results showed that the majority of respondents had moderate levels of job satisfaction and emotional intelligence; and there were significant correlations between these two variables. It is hoped that the results and implications of the study enhance the service quality of healthcare professionals.