Effect of cultural intelligence, emotional intelligence, social intelligence and Islamic work ethics on individual work performance

• Main Authors: Husin, Hartini, Abdul Malek, Marlin Marissa, Yaakub, Sabariah
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/17968/1/AIBC%202013%20593-604.pdf; http://repo.uum.edu.my/17968/

A high performance public service is increasingly recognized as a critical ingredient in international competitiveness.The success of public service organizations depend on the availability of globally competent workers.Due to cultural challenges and complexities, public service workers need to embrace the right capabilities to deal effectively with global customers.One of the key managerial competencies that are needed for dealing effectively with people from different cultural backgrounds is ‘Cultural Intelligence’ (CQ).Emotional Intelligence (EQ) is another complementary form intelligence that has a potential to contribute to more positive attitudes, behaviours and outcomes. When interacting with customers, Social Intelligence (SQ) is an important competency used to describe and predict human behaviour.The main purpose of this study is to investigate the relationship of CQ, EQ and SQ on employee work performance in cross-cultural service encounters.This study also will investigate whether Islamic Work Ethics moderate the relationship between the intelligences (CQ, EQ and SQ) with employee work performance in the public service organizations.