Exploring the relationship between firm's level cultural intelligence and supply chain issues
This paper investigates the relationship between two dimensions of firm’s level cultural intelligence (CQ) namely competitive CQ and structural CQ with five major supply chain issues, which include inventory issues, customer service issues, organisation issues, information/system issues and product...
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my.uum.repo.179522016-04-18T01:17:39Z http://repo.uum.edu.my/17952/ Exploring the relationship between firm's level cultural intelligence and supply chain issues Nik Abdullah, Nik Ab. Halim Don, Mohd Sobri Yaakub, Sabariah TS Manufactures This paper investigates the relationship between two dimensions of firm’s level cultural intelligence (CQ) namely competitive CQ and structural CQ with five major supply chain issues, which include inventory issues, customer service issues, organisation issues, information/system issues and product flow issues. Data were collected among 60 manufacturers in three northern states of Malaysia via survey questionnaires. Results indicate significant and negative relationships between competitive CQ and customer service issues, inventory issues, information/system issues and product flow issues. The findings also indicate that structural CQ has a significant but negative relationship with customer service issues and organisational issues only.These findings indicate that firm’s level CQ is also important towards firm’s operations and the relationship between firm’s level cultural intelligence and supply chain issues which did not receive much attention before were also identified.This study provides empirical evidence on the impact of higher cultural intelligence in minimizing the supply chain issues.Managers should give more effort in enhancing cultural intelligence within their firms in order to maximize their supply chain performance.This study also fills the gap in the literature which previously concentrates more on individual cultural intelligence and its effect on firm’s performance.The directions for future research are then discussed. 2013-12-07 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/17952/1/AIBC%202013%20449-456.pdf Nik Abdullah, Nik Ab. Halim and Don, Mohd Sobri and Yaakub, Sabariah (2013) Exploring the relationship between firm's level cultural intelligence and supply chain issues. In: 2nd Applied International Business Conference (AIBC2013), 7 – 8 December 2013, Labuan School of International Business and Finance, Universiti Malaysia Sabah. |
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TS Manufactures Nik Abdullah, Nik Ab. Halim Don, Mohd Sobri Yaakub, Sabariah Exploring the relationship between firm's level cultural intelligence and supply chain issues |
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This paper investigates the relationship between two dimensions of firm’s level cultural intelligence (CQ) namely competitive CQ and structural CQ with five major supply chain issues, which include inventory issues, customer service issues, organisation issues, information/system issues and product flow issues. Data were collected among 60 manufacturers in three northern states of Malaysia via survey questionnaires. Results indicate significant and negative relationships between competitive CQ and customer service issues, inventory issues, information/system issues and product flow issues. The findings also indicate that structural CQ has a significant but negative relationship with customer service issues and organisational issues only.These findings indicate that firm’s level CQ is also important towards firm’s operations and the relationship between firm’s level cultural intelligence and supply chain issues which did not receive much attention before were also identified.This study provides empirical evidence on the impact of higher cultural intelligence in minimizing the supply chain issues.Managers should give more effort in enhancing cultural intelligence within their firms in order to maximize their supply chain performance.This study also fills the gap in the literature which
previously concentrates more on individual cultural intelligence and its effect on firm’s performance.The directions for future research are then discussed. |
format |
Conference or Workshop Item |
author |
Nik Abdullah, Nik Ab. Halim Don, Mohd Sobri Yaakub, Sabariah |
author_facet |
Nik Abdullah, Nik Ab. Halim Don, Mohd Sobri Yaakub, Sabariah |
author_sort |
Nik Abdullah, Nik Ab. Halim |
title |
Exploring the relationship between firm's level cultural intelligence and supply chain issues |
title_short |
Exploring the relationship between firm's level cultural intelligence and supply chain issues |
title_full |
Exploring the relationship between firm's level cultural intelligence and supply chain issues |
title_fullStr |
Exploring the relationship between firm's level cultural intelligence and supply chain issues |
title_full_unstemmed |
Exploring the relationship between firm's level cultural intelligence and supply chain issues |
title_sort |
exploring the relationship between firm's level cultural intelligence and supply chain issues |
publishDate |
2013 |
url |
http://repo.uum.edu.my/17952/1/AIBC%202013%20449-456.pdf http://repo.uum.edu.my/17952/ |
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1644282342791970816 |
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13.149126 |