The mediating effect of perceived usefulness towards tax service quality and the continuance usage intention of the filing system in Malaysia

• Main Authors: Santhanamery, T., Ramayah, T.
• 格式: Conference or Workshop Item
• 语言: English
• 出版: 2015
• 主题: HF Commerce
• 在线阅读: http://repo.uum.edu.my/17510/1/ICoEC%202015%201-7.pdf; http://repo.uum.edu.my/17510/; http://icoec.my/index.php/proceedings/5-icoec-2015-proceedings/84-the-mediating-effect-of-perceived-usefulness-towards-tax-service-quality-and-the-continuance-usage-intention-of-the-e-filing-system-in-malaysia

This study examines the mediating effect of perceived usefulness on the relationship between tax service quality (correctness, response time, system support) and continuance usage intention of e-filing system in Malaysia. A total of 116 data was analysed using Partial Least Squared Method (PLS). T...