Usability evaluation of a web-based health awareness portal on smartphone devices using ISO 9241-11 model

• Main Authors: Hussain, Azham, Mkpojiogu, Emmanuel O.C., Hussain, Zakaria
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2015
• Subjects: T Technology (General)
• Online Access: http://repo.uum.edu.my/17466/1/JT%20%2077%204%20%201%E2%80%935.pdf; http://repo.uum.edu.my/17466/; http://www.jurnalteknologi.utm.my/index.php/jurnalteknologi/article/view/6035

Much effort has been devoted to evaluating the usability of web-based system.With the increase in the mobile-based applications coupled with the limitations and challenges of mobile devices, it becomes mandatory to evaluate the web-based systems in the context of smartphone usability.In addition, a number of international standards/models on usability are available, but seldom used for practical usability evaluation. In this study, the popular ISO 9241-11 standard was used to evaluate a web-based health awareness portal within the smartphone mobile context.The results reveal some pointers to usability issues as well as confirmation that the web-based awareness portal is relatively usable on smartphone devices within the components defined in the models.