Customer satisfaction on local affairs among community leaders and resident associations in Sungai Petani local authority

• Main Authors: Ngah, Kamarudin, Mustaffa, Jamaludin, Zakaria, Zaherawati, Noordin, Nazni, Mohamed Sawal, Mohd Zool Hilmie
• Format: Conference or Workshop Item
• Language: English
• Published: 2014
• Subjects: HD28 Management. Industrial Management; JS Local government Municipal government
• Online Access: http://repo.uum.edu.my/17026/1/48.pdf; http://repo.uum.edu.my/17026/; https://youtu.be/efrWtDwjk7s

In Malaysia, there has been growing media attention on cases of dissatisfaction by public towards public sector, especially at the local government level.This phenomenon has pushed public agencies to improve the quality of public service delivery and increase the process of governance in local affai...