Understanding user satisfaction as key factor in information system success in Malaysian public sector organization

• Main Authors: Mohd Sappri, Mazlan, Baharudin, Ahmad Suhaimi
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: HD28 Management. Industrial Management; T Technology (General)
• Online Access: http://repo.uum.edu.my/16044/1/3.pdf; http://repo.uum.edu.my/16044/; http://www.ijitcs.com/volume%2012_No_3/Volume_12_No_3.php

An information system (IS) is a combination of people, hardware, software, infrastructure and trained personnel organized to facilitate planning, control, coordination, and decision making in an organization.IS plays crucial role as a main backbone for an organization to smooth en the business processes.In Malaysian public sector setting, IS are implemented at all department and organization and the question has arise; what is our state of IS currently in public sector organization? Is it success or failure? Continuous monitoring is not a guarantee the success of an IS, but more towards sustaining good IS services provided to IS users.The answer whether an IS is success or failure relies on IS users’ hand since this group of people works directly with IS.This paper proposed two independent variables; user satisfaction and usability to investigate relationship between the current state of IS in Malaysian public sector.This study also targeted operational level worker who using IS as sample. The results will measure satisfaction level among this IS group and more importantly underline new perspective to answer whether our IS in public sector organization success or failure? Yet, this study also will open new opportunities for those who wants to further investigate IS success in Malaysia context.