Performance measurement in facility management department using balanced score card at PT. XYZ

• Main Author: Nurdiansyah, Tony
• Format: Conference or Workshop Item
• Language: English
• Published: 2014
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/15940/1/P11.pdf; http://repo.uum.edu.my/15940/; http://stmlportal.net/ictom04/TOC.html

Leading organizations have been using Balanced Score Card to strategically measure the financial and non-financial performance of different operational functions within their firms.Facility Management (FM) is a discipline involving a variety of non-core operations and maintenance services to support the main business of an organization.To support business continuity, Facility Management team has to execute job related to the building maintenance and management, food services, gardening, cleaning, logistic, etc. In order to maintain performance meet with expectation in the field of Facility Management, the Balanced Score Card concept is already implemented in PT. XYZ, however the concept is not well developed and implemented. This paper will propose comprehensive Balanced Score Card concept to enhance organization performance at Facility Management of PT. XYZ.