Criteria for developing banking interactive voice response user interface

• المؤلفون الرئيسيون: Jamaludin, Zulikha, Embong, Abdullah
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2000
• الموضوعات: QA76 Computer software
• الوصول للمادة أونلاين: http://repo.uum.edu.my/1550/1/ICIT2000-India-zulikha.pdf; http://repo.uum.edu.my/1550/; http://www.oits.org/cit2000/citadp.html

The goal of this paper was to facilitate the evolution of a usable and consistent style of user interface for IVR banking purpose. The idea was to designed an IVR banking user interface to help the customers, the banks and other interested parties to access banking telephony services. In so doing, t...