Criteria for developing banking interactive voice response user interface

• Main Authors: Jamaludin, Zulikha, Embong, Abdullah
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2000
• 主題: QA76 Computer software
• 在線閱讀: http://repo.uum.edu.my/1550/1/ICIT2000-India-zulikha.pdf; http://repo.uum.edu.my/1550/; http://www.oits.org/cit2000/citadp.html

The goal of this paper was to facilitate the evolution of a usable and consistent style of user interface for IVR banking purpose. The idea was to designed an IVR banking user interface to help the customers, the banks and other interested parties to access banking telephony services. In so doing, t...