Evaluating Malaysia's e-government flagship applications using the DeLone and McLean

• Main Authors: Mohamed, Norshidah, Hussin, Husnayati, Hussein, Ramlah
• Format: Conference or Workshop Item
• Language: English
• Published: 2006
• Subjects: HF5601 Accounting; T Technology (General)
• Online Access: http://repo.uum.edu.my/14321/1/006_ICoEC_2006.pdf; http://repo.uum.edu.my/14321/; http://www.icoec.my/index.php/proceedings/9-icoec-2006-proceedings

This study had used the DeLone and McLean (2003, 2004) up-stream model of e-commerce success to evaluate Malaysia’s e-government flagship applications In this article, we present the evaluation results of Malaysia’s six e-government flagship applications from internal end-users’ perspective. The six flagship applications assessed were eservices, e-procurement, generic office environment, human resource management information system, project monitoring system and electronic labor exchange.This study adopted a cross-sectional survey research approach. A total of 437 questionnaires were distributed to non-clerical staff at seven lead implementing agencies namely the Road Transport Department (RTD), Treasury, the Malaysia Administration and Modernisation Planning Unit (MAMPU), Public Service Department (PSD), Ministry of Human Resources (MOHR), the Implementation Coordination Unit (ICU) and the Ministry of Health (MOH). The usable response rate was 29.7%. There was evidence to suggest that the e-government applications were generally successful in lead implementing agencies.