A knowledge work productivity conceptual model for software development process in SME

• Main Authors: Yusoff, Mohd Zarol, Mahmuddin, Massudi, Ahmad, Mazida
• Format: Article
• Language: English
• Published: Asian Research Publishing Network (ARPN) 2015
• Subjects: HD28 Management. Industrial Management; T Technology (General)
• Online Access: http://repo.uum.edu.my/13742/1/3.pdf; http://repo.uum.edu.my/13742/; http://www.arpnjournals.com/jeas/volume_03_2015.htm

The last decade, there has been a growing interest in the knowledge management literature relating to the factors that influence a company's ability to increase productivity.There is a general consensus that knowledge and skills are necessary to develop the capabilities of knowledge workers.However, there is a very little understanding regarding the knowledge work productivity factors as well as their impacts on the quality of the knowledge work productivity in a software development process. The relationships between the knowledge work productivity factors and its quality of knowledge work productivity in small and medium enterprises (SMEs) environment were explored.SMEs were chosen particularly for two main reasons: a SME constitutes a major part of the economy and it has been quite successful in developing quality knowledge work productivity.The knowledge work productivity factors, determined through literature review, were used to develop the knowledge work productivity conceptual model development.Data were collected from 300 respondents representing the SMEs in Malaysia.In addition, the conceptual model was validated using the structural equation modeling.The results do not only provide evidence on the knowledge work productivity factors that are important to the knowledge work productivity and business success but also have implications for both research and practice in SME.