Measuring the tangibles and intangibles value of an ERP investment

• Main Authors: H., Ferdinand Murni, Wibowo, Satriyo, Budiarto, Rahmat
• Format: Conference or Workshop Item
• Language: English
• Published: 2011
• Subjects: QA76 Computer software
• Online Access: http://repo.uum.edu.my/13608/1/61.pdf; http://repo.uum.edu.my/13608/; http://www.icoci.cms.net.my

Enterprise Resource Planning (ERP) recent is widely However, there are companies which still vacillate to decide for investing the ERP systems. This vacillation comes from consideration that ERP system is the high investment cost and also there is an apprehensive of inadequate technical capability.Therefore, taking into account the ERP contribution or impact both of tangible and intangible value including cost and benefit to the evaluation is essential for the success of this project.This paper will reveal how the factor of cost and benefit in an economic analysis can be applied to ERP investment plan.The expected increase of market share due to the customer satisfaction is determined in expressions of information cycle time and quality between customers and suppliers by using fuzzy rule based system.Furthermore, the expected Net Present Value (NPV) is calculated by employing the Monte Carlo simulation method.