The influence of service quality of mobile phone on customer satisfaction in Malaysia: A students’ feedback survey
The study examines the student’s satisfaction of the quality of services rendered by mobile phone service provider in Malaysia.A cross-sectional survey was conducted using 342 postgraduate students of Universiti Utara Malaysia main campus at Sintok.The result reveals that tangibility was the most im...
Saved in:
Main Authors: | , , |
---|---|
格式: | Article |
语言: | English |
出版: |
Institute for Management and Business Research (IMBRe), Universiti Utara Malaysia
2011
|
主题: | |
在线阅读: | http://repo.uum.edu.my/12714/1/The_I.pdf http://repo.uum.edu.my/12714/ http://imbre.uum.edu.my/index.php/publication |
标签: |
添加标签
没有标签, 成为第一个标记此记录!
|