ICT strategy and implementation: Change management issues – A case study of a public utility company in Malaysia

• Main Authors: Ahmad Faudzi, Masyura, Abdul Ghani, Rusyanti, Mohamed Shariff, Siti Salbiah, Mohd Drus, Sulfeeza, Syed Aziz, Sharifah Junainah, Cheah, Alan Kah Hoe, Wong, Justina Choui Yuik
• Format: Conference or Workshop Item
• Language: English
• Published: 2008
• Subjects: T Technology (General)
• Online Access: http://repo.uum.edu.my/11382/1/402-407-CR174.pdf; http://repo.uum.edu.my/11382/; http://www.kmice.uum.edu.my

A case study was done on a public utility company in Malaysia and this paper discussed the change management issues faced by this company, on ways the issues were tackled and what the company can do to improve its change management initiatives.In order to understand how the change management initiat...