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Applicability of agent based systems in customer knowledge management

Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and...

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Main Authors: Homayouni, Seyed Mahdi, Tang, Sai Hong
Format: Conference or Workshop Item
Language:English
Published: 2008
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://repo.uum.edu.my/11365/1/359-363-CR156.pdf
http://repo.uum.edu.my/11365/
http://www.kmice.uum.edu.my
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spelling my.uum.repo.113652014-07-24T06:57:50Z http://repo.uum.edu.my/11365/ Applicability of agent based systems in customer knowledge management Homayouni, Seyed Mahdi Tang, Sai Hong QA75 Electronic computers. Computer science Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides required knowledge for them.The abilities of agents in knowledge management systems are reviewed in advance then these capabilities are collated to the requirements of the customer knowledge management.A simple model for agent-mediated customer knowledge management systems is proposed as the final goal of this paper. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11365/1/359-363-CR156.pdf Homayouni, Seyed Mahdi and Tang, Sai Hong (2008) Applicability of agent based systems in customer knowledge management. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Homayouni, Seyed Mahdi
Tang, Sai Hong
Applicability of agent based systems in customer knowledge management
description Customers were introduced as one of the brilliant resources of knowledge for the companies and enterprises.This paper proposes to integrate the agent-mediated knowledge management and the customer knowledge management systems.This is to provide a framework to acquire the cryptic knowledge from and related to the customers and provides required knowledge for them.The abilities of agents in knowledge management systems are reviewed in advance then these capabilities are collated to the requirements of the customer knowledge management.A simple model for agent-mediated customer knowledge management systems is proposed as the final goal of this paper.
format Conference or Workshop Item
author Homayouni, Seyed Mahdi
Tang, Sai Hong
author_facet Homayouni, Seyed Mahdi
Tang, Sai Hong
author_sort Homayouni, Seyed Mahdi
title Applicability of agent based systems in customer knowledge management
title_short Applicability of agent based systems in customer knowledge management
title_full Applicability of agent based systems in customer knowledge management
title_fullStr Applicability of agent based systems in customer knowledge management
title_full_unstemmed Applicability of agent based systems in customer knowledge management
title_sort applicability of agent based systems in customer knowledge management
publishDate 2008
url http://repo.uum.edu.my/11365/1/359-363-CR156.pdf
http://repo.uum.edu.my/11365/
http://www.kmice.uum.edu.my
_version_ 1644280624385622016
score 13.160551

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