Toward user-centric management of organizational information systems

• Main Authors: Géczy, Peter, Izumi, Noriaki, Akaho, Shotaro, Hasida, Kôiti
• Format: Conference or Workshop Item
• Language: English
• Published: 2008
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/11344/1/282-286-CR131.pdf; http://repo.uum.edu.my/11344/; http://www.kmice.uum.edu.my

We identify the essential action domains for effective user-oriented management of organizational information systems.The study extrapolates the analytic findings from a large-scale information system of knowledge-intensive organization.The observations outline the actionable knowledge indispensable for usability improvements of information portals.The initial step is a wide deployment of behavioral analytics, in order to identify vital user characteristics.This knowledge empowers re-engineering of the existing business processes and design of new ones.The development should account for the essential elements of human interactions in digital environments.The information systems should employ user assistance services and adaptive personalization features.