Knowledge management perception: An exploratory study of a payphone company in Malaysia
This paper will discuss the survey that was carried out in Malaysia’s biggest payphone company.Payphone service is considered a sunset business.However, it is part of the social responsible corporate entity that supports the public payphones project embarked by the government under the Universal Ser...
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my.uum.repo.111722014-06-01T08:58:34Z http://repo.uum.edu.my/11172/ Knowledge management perception: An exploratory study of a payphone company in Malaysia Omar, Mohd Misron Md Akhir, Romiza Shaikh Awadz, Azlina Abdul Hamid, Noor Raihan HD28 Management. Industrial Management This paper will discuss the survey that was carried out in Malaysia’s biggest payphone company.Payphone service is considered a sunset business.However, it is part of the social responsible corporate entity that supports the public payphones project embarked by the government under the Universal Service Provision (USP) fund at various rural and remote locations throughout Malaysia.The main objective of this research is to assess employees’ perception towards KM initiatives in the payphone organization.Data were collected through questionnaires survey with technical support staff, engineers and managers. Descriptive analyses were conducted which include respondent’s profiles, types of challenges faced by the organisation and employees’ perception of KM practices.One of the findings indicated that people-to-people relationship is important in implementing effective KM in the organization. 2010-05-25 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11172/1/PG337_341.pdf Omar, Mohd Misron and Md Akhir, Romiza and Shaikh Awadz, Azlina and Abdul Hamid, Noor Raihan (2010) Knowledge management perception: An exploratory study of a payphone company in Malaysia. In: Knowledge Management International Conference 2010 (KMICe2010), 25-27 May 2010, Kuala Terengganu, Malaysia. http://www.kmice.uum.edu.my |
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HD28 Management. Industrial Management Omar, Mohd Misron Md Akhir, Romiza Shaikh Awadz, Azlina Abdul Hamid, Noor Raihan Knowledge management perception: An exploratory study of a payphone company in Malaysia |
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This paper will discuss the survey that was carried out in Malaysia’s biggest payphone company.Payphone service is considered a sunset business.However, it is part of the social responsible corporate entity that supports the public payphones project embarked by the government under the Universal Service Provision (USP) fund at various rural and remote locations throughout Malaysia.The main objective of this research is to assess employees’ perception towards KM initiatives in the payphone organization.Data were collected through questionnaires survey with technical support staff, engineers and managers.
Descriptive analyses were conducted which include respondent’s profiles, types of challenges faced by the organisation and employees’ perception of KM practices.One of the findings indicated that people-to-people relationship is important in implementing
effective KM in the organization. |
format |
Conference or Workshop Item |
author |
Omar, Mohd Misron Md Akhir, Romiza Shaikh Awadz, Azlina Abdul Hamid, Noor Raihan |
author_facet |
Omar, Mohd Misron Md Akhir, Romiza Shaikh Awadz, Azlina Abdul Hamid, Noor Raihan |
author_sort |
Omar, Mohd Misron |
title |
Knowledge management perception: An exploratory study of a payphone company in Malaysia |
title_short |
Knowledge management perception: An exploratory study of a payphone company in Malaysia |
title_full |
Knowledge management perception: An exploratory study of a payphone company in Malaysia |
title_fullStr |
Knowledge management perception: An exploratory study of a payphone company in Malaysia |
title_full_unstemmed |
Knowledge management perception: An exploratory study of a payphone company in Malaysia |
title_sort |
knowledge management perception: an exploratory study of a payphone company in malaysia |
publishDate |
2010 |
url |
http://repo.uum.edu.my/11172/1/PG337_341.pdf http://repo.uum.edu.my/11172/ http://www.kmice.uum.edu.my |
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1644280569079529472 |
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13.18916 |