Pengaruh kualiti perkhidmatan dan tadbir urus yang baik terhadap kepuasan pelanggan di MBAS

• Main Author: Bohari, Md Yusof
• Format: Thesis
• Language: English; English; English
• Published: 2018
• Subjects: HD58.9 Organizational Effectiveness.; HF5415.33 Consumer Behavior.; HF5546-5548.6 Office Management
• Online Access: https://etd.uum.edu.my/9945/1/s821920_01.pdf; https://etd.uum.edu.my/9945/2/s821920_02.pdf; https://etd.uum.edu.my/9945/3/s821920_rujukan.docx; https://etd.uum.edu.my/9945/

The focus of the study is to review the relationship and influence of the quality of service and good governance towards customer satisfaction in local authority areas. The motivation of this study was driven by previous research highlights showing that there is still little research on joint implem...