The effect of service quality, fairness, reputation and perceived value on patient's loyalty in Malaysian private hospitals
Healthcare providers' quality becomes a serious problem in Indonesia thereby leading many Indonesians to seek medical treatment in Malaysian private hospitals. Nevertheless, Malaysian private hospitals are not equally delivering the expected quality services to the patients, thus leading to sho...
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| 第一著者: | |
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| フォーマット: | 学位論文 |
| 言語: | English English |
| 出版事項: |
2021
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| 主題: | |
| オンライン･アクセス: | https://etd.uum.edu.my/9628/1/s99122_01.pdf https://etd.uum.edu.my/9628/2/s99122_02.pdf https://etd.uum.edu.my/9628/ |
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