Determinants contributing to business performance: An empirical study of Electrical and Electronics (E&E) industry in Malaysia

• Main Author: Loke, Wei Kit
• Format: Thesis
• Language: English; English; English; English
• Published: 2018
• Subjects: HD28-70 Management. Industrial Management; HF5001-6182 Business
• Online Access: https://etd.uum.edu.my/9361/1/s901296_01.pdf; https://etd.uum.edu.my/9361/2/s901296_02.pdf; https://etd.uum.edu.my/9361/3/s901296_references.docx; https://etd.uum.edu.my/9361/4/permission%20to%20deposit_0001.pdf; https://etd.uum.edu.my/9361/

The Electrical and Electronics (E&E) industry has remained as Malaysia’s economic mainstay since the 1970s. Although the E&E industry contributed an excellent BP in the past, this industry is now facing significant challenges in maintaining the growth of its BP, and it is necessary for it to move up the value chain. To address these requisites, an integrative theoretical framework was developed based on the perspectives of the Resource-Based View Theory. The framework described the relationships between KM (consisting of three dimensions, namely knowledge acquisition, knowledge sharing and knowledge utilization), PE (consisting of four dimensions, namely autonomy, self-efficacy, impact and meaning) and BP through the mediating role of TI. To test this framework, the quantitative approach using the survey method was used. By using a self-administered survey, the data were obtained from 287 respondents from the E&E companies in Malaysia. The data were then analyzed utilizing the Partial Least Square Structural Equation Modelling (PLS-SEM) technique. The finding showed that of all the three KM elements, only knowledge acquisition and knowledge utilization are relevant to organizational BP in Malaysia nowadays, whereas knowledge sharing is perceived to be less important. The findings indicate that, of all those four elements of PE, only autonomy, self-efficacy, and meaning have positive significant influences on the BP in the E&E industry. More importantly, the findings indicated that overall KM and PE have positive, statistically significant effects on BP, through the partial mediating effect of TI. The results of this study will contribute in terms of theoretical, managerial and methodological perspectives. Nonetheless, further studies are necessary both to confirm the findings and to incorporate additional variables that may influence results. Lastly, limitations and recommendation for future studies are presented.