The study on stress, creativity, ambidexterity, knowledge sharing and adaptive performance among staff of inland revenue board of Malaysia

• Main Author: Nurul Asmaa, Mohd Yusoff
• Format: Thesis
• Language: English; English; English
• Published: 2020
• Subjects: HF5546-5548.6 Office Management; HF5549-5549.5 Personnel Management. Employment
• Online Access: https://etd.uum.edu.my/9321/1/s824190_01.pdf; https://etd.uum.edu.my/9321/2/s824190_02.pdf; https://etd.uum.edu.my/9321/3/s824190_references.docx; https://etd.uum.edu.my/9321/

In dynamic environment adaptive performance is significant for employees to succeed in light of new or the changed in working demands. Individual adaptive performance has an impact on staff performance in handling their workload including how they respond to complex circumstances. In achieving the adaptive performance, the staff should identify factors that could influence adaptive performance. Hence, the aims of this study is to examine the determinant factors of individual stress, individual creativity, individual ambidexterity, and knowledge sharing on adaptive performance among employees of Inland Revenue Board of Malaysia (LHDN) in northern region. The study uses quatitative research and an online survey questionnaires were emailed to the staff in LHDN Perak, Penang, Kedah and Perlis. 306 returned responses were used to test the developed hypotheses.The results of study revealed that individual creativity, knowledge sharing have positive significant effect with the adaptive performance among LHDN staff. However the individual stress has no significant effect on adaptive performance. It is believed that the findings of this study will provide a guidline for practitioners that creativity, ambidexterity and knowledge sharing of individuals are crucial in attaining adaptive performance among employees. Implications for practice and future research are also discussed in this research.