Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia
The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the...
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my.uum.etd.82982023-10-18T08:02:55Z https://etd.uum.edu.my/8298/ Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia Hng, Cung Siong HD28-70 Management. Industrial Management HF5001-6182 Business The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization. 2020 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8298/1/s823461_01.pdf text en https://etd.uum.edu.my/8298/2/s823461_02.pdf text en https://etd.uum.edu.my/8298/3/823461%20REFERENCES.docx Hng, Cung Siong (2020) Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia. Masters thesis, Universiti Utara Malaysia. |
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HD28-70 Management. Industrial Management HF5001-6182 Business |
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HD28-70 Management. Industrial Management HF5001-6182 Business Hng, Cung Siong Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
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The main purpose of this research is to examine the relationships of job demands, job resources and work stress among customs officers in Malaysia. The survey questionnaire was designed to elicit responses from the participants. A total of 800 questionnaires were distributed to the employees of the Royal Malaysian Customs Department. There are 215 usable questionnaires were returned, yielding a response rate of 26.9%. The collected data were analyzed using the Statistical Package for Social Science (SPSS) version 25. The results indicated that job demands were positively related to work stress. On the other hand, job resources were found negatively related to work stress. The findings showed that Customs Officers were suffered from work stress due to job demands yet the job resources reduced their work stress. Thus, the Royal Malaysian Customs Department must put a great emphasis on the significant roles played by job demands and job resources to reduce employee’s stress levels in the organization. |
format |
Thesis |
author |
Hng, Cung Siong |
author_facet |
Hng, Cung Siong |
author_sort |
Hng, Cung Siong |
title |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
title_short |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
title_full |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
title_fullStr |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
title_full_unstemmed |
Job Demands, Job Resources and Work Stress: A Study Among Customs Officers In Malaysia |
title_sort |
job demands, job resources and work stress: a study among customs officers in malaysia |
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2020 |
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https://etd.uum.edu.my/8298/1/s823461_01.pdf https://etd.uum.edu.my/8298/2/s823461_02.pdf https://etd.uum.edu.my/8298/3/823461%20REFERENCES.docx https://etd.uum.edu.my/8298/ |
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13.18916 |