Factors influencing turnover intention at Yong Hui department store in the He Nan Province, China

• Main Author: Tian, Meng Lu
• Format: Thesis
• Language: English; English
• Published: 2018
• Subjects: HD28-70 Management. Industrial Management
• Online Access: https://etd.uum.edu.my/8122/1/821646-1.pdf; https://etd.uum.edu.my/8122/2/821646-2.pdf; https://etd.uum.edu.my/8122/

Employee turnover is a challenging issue faced by many industries in China. This study examine one Departmental Store in China that faced issues on employees turnover. The objective of this research is to examine the relationship between work stress, compensation and benefit, and supervisory communication with employees' turnover intention. Online questionnaires were used to gather data from 8 different departments in Yong Hui Department store. A total of 350 questionnaire were sent but only 268 respondents returned the questionnaires. All the data collected from the survey are entered and coded using SPSS Version 25.0. The Pearson's correlation and multiple regression tests were used to identify the relationship between the variables. The correlation results analysis suggested that work stress compensation and benefits, supervisory communication have relationship with employees' turnover intention. The multiple regression results indicated that compensation and benefits, supervisory communication and work stress influence employees turnover intention. Based on the findings, recommendation are suggested and the limitations of the study being discussed. HR managers in Yong Hui Department store need to help employees reduce their work stress and improve employees' compensation and benefit. Apart from that, they also need to have good communication between management and employee, as these would help Yong Hui Department store reduce employees' turnover intention.