The mediating effect of employee's commitment in the relationship between organizational service orientation, job satisfaction and service oriented organizational citizenship behaviour

• المؤلف الرئيسي: Mohamad Zainol Abidin, Adam
• التنسيق: أطروحة
• اللغة: English; English
• منشور في: 2018
• الموضوعات: HD58.7 Organizational Behavior.
• الوصول للمادة أونلاين: https://etd.uum.edu.my/7532/1/Permissiondeposit_s90555.pdf; https://etd.uum.edu.my/7532/2/s90555_01.pdf; https://etd.uum.edu.my/7532/

Organizational citizenship behaviour is important to organisations because it helps to promote organisational effectiveness and efficiency without the need for formal organisational resources. Hence, this study aims to examine the influence of organizational service orientation and employees’ job...