The role of work engagement in promoting service-oriented organizational citizenship behavior

Service-oriented organizational citizenship behavior (SO-OCB) is a form of the extra- role behavior performed by service employees when delivering services to customers. SO-OCB includes three dimensions, which are loyalty, service delivery and participation. In the context of private hospitals, nurs...

Full description

Saved in:
Bibliographic Details
Main Author: Chong, Rong Pin
Format: Thesis
Language:English
English
Published: 2017
Subjects:
Online Access:http://etd.uum.edu.my/7362/
Tags: Add Tag
No Tags, Be the first to tag this record!