Kesejahteraan psikologi penduduk yang tinggal di kawasan berisiko banjir: Analisis perbezaan demografi dari perspektif kredebiliti sumber, gaya komunikasi dan pengurusan tanggapan

• Main Author: Nurlela, Zakaria
• Format: Thesis
• Language: English; English
• Published: 2016
• Subjects: BF Psychology; PN Literature (General)
• Online Access: http://etd.uum.edu.my/6051/

The previous research has proven source credibility gave a major impact on the psychological well-being residents especially those living in disaster-prone areas. In Western, the perception of source credibility, communication style, and impression management are associated with psychological well-being of the disaster victims however similar research is quite limited in the context of Malaysia. Therefore, the purpose of this study is to identify the relationship between the perceptions of the source credibility, communication styles and impression management used by Village Development and Security Committees (JKKK) and their relations to psychological well-being of residents living in flood-prone areas. The study also aims to identify whether there are any differences between variables based on the demographic factors. A survey method was used to obtained information from 386 residents living in flood-prone areas in the Kubang Pasu through Stratified Random Sampling method. The results shown significant relationships between respondents' perceptions on the source credibility, communication styles, and impression management practiced by JKKK with the psychological well-being of the respondents. There were several dimensions of the source credibility, communication style and impression management that has been identified as predictors to the psychological well-being of the respondents. In addition, respondents' perceptions on the source credibility, communication style, impression management and psychological well-being were different based on gender, age, religion, race, income and occupation. The findings have strengthened Source Credibility Theory, Communication Style Concept, Symbolic Self Completion Theory and Self-Determination Theory. This study has also contributed to the knowledge of interpersonal communication behavior. This study has also recommended training program related to the disaster information management.