The influence of service factors towards the satisfaction of express bus passengers in Kuala Lumpur

• المؤلف الرئيسي: Fairul Rafiq, Zainuddin
• التنسيق: أطروحة
• اللغة: English; English
• منشور في: 2015
• الموضوعات: HD28-70 Management. Industrial Management
• الوصول للمادة أونلاين: http://etd.uum.edu.my/5111/

Majlis Amanah Rakyat ‘MARA’ (The Council of Trust for Indigenous People), being one of the main government agencies, in early formation has played major roles in increasing the socio-economic status of Bumiputra’s. Several programs has been planned and provided which one of it are MARA Bus Transport...