Faktor-faktor yang mempengaruhi kepuasan pelanggan terhadap kualiti perkhidmatan zakat: Kajian kes Pejabat Zakat Daerah Baling (PZDB), Kedah
The purpose of this study was to investigate the relationship between customer satisfaction and service quality management charity in the state. The study was conducted based on demographic and six dimensions of quality of service reliability, assurance, compliance, tangible, empathy and responsiven...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Thesis |
| 语言: | English English |
| 出版: |
2015
|
| 主题: | |
| 在线阅读: | http://etd.uum.edu.my/5013/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|