Persepsi kepuasan pelanggan terhadap kualiti perkhidmatan ar-Rahn : Kajian kes di Permodalan Kelantan Berhad (PKB)
The purpose of this study was to examine the extent to which perceptions of customer satisfaction with the quality of service offered by the Ar-Rahn Permodalan Kelantan Berhad (PKB) based on demographic and six dimensions of service quality which are compliance, assurance, reliability, tangible, emp...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/4144/1/s813377.pdf http://etd.uum.edu.my/4144/2/s813377_abstract.pdf http://etd.uum.edu.my/4144/ |
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