Hubungan komunikasi perkhidmatan kaunter dengan kepuasan pelanggan: Kajian di Jabatan Pengangkutan Jalan (JPJ) Kedah
This study was conducted to examine the relationship between communication counter service with customer satisfaction at the Jabatan Pengangkutan Jalan (JPJ) Kedah. This study uses four dimensions of communication at counter; verbal communication, nonverbal communication, time communication and phys...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English English |
| 出版: |
2014
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| 主題: | |
| 在線閱讀: | http://etd.uum.edu.my/4089/1/s813342.pdf http://etd.uum.edu.my/4089/2/s813342-abstract.pdf http://etd.uum.edu.my/4089/ |
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