Model Hubungan Amalan Pengurusan Kualiti, Kepuasan Kakitangan, Kepuasan Pelanggan dan Pencapaian Perpustakaan Akademik di Malaysia

• المؤلف الرئيسي: Che Azlan, Taib
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2010
• الموضوعات: HD28-70 Management. Industrial Management
• الوصول للمادة أونلاين: http://etd.uum.edu.my/3854/1/s90535.pdf; http://etd.uum.edu.my/3854/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767004

Quality management practices such as ISO 9000, PKM, MBNQA and BSC are recognized as a primary quality practices in an organization to achieve a setting goal. As a social institution, organization consists of four main interrelated components; human, action, technology and environment which in the e...