Model Hubungan Amalan Pengurusan Kualiti, Kepuasan Kakitangan, Kepuasan Pelanggan dan Pencapaian Perpustakaan Akademik di Malaysia
Quality management practices such as ISO 9000, PKM, MBNQA and BSC are recognized as a primary quality practices in an organization to achieve a setting goal. As a social institution, organization consists of four main interrelated components; human, action, technology and environment which in the e...
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| Format: | Thesis |
| Language: | English |
| Published: |
2010
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| Online Access: | http://etd.uum.edu.my/3854/1/s90535.pdf http://etd.uum.edu.my/3854/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767004 |
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