Hubungan Komunikasi Perkhidmatan Kaunter dalam Meningkatkan Kepuasan Pelanggan: Satu Kajian Kes di Ibu Pejabat JKR Malaysia

• 主要作者: Imran, Pilus
• 格式: Thesis
• 语言: English
• 出版: 2010
• 主题: HD28-70 Management. Industrial Management
• 在线阅读: http://etd.uum.edu.my/3695/1/s806638.pdf; http://etd.uum.edu.my/3695/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767940

Customer satisfaction is a set value in which customers are satisfied when their expectations are met or to obtain more than what was expected. This is something that must be achieved and enjoyed by all communities. By measuring the level of customer satisfaction of a service sectors, it will help o...